27 September 2026

AI Voice Agents That Know When to Hand Over to a Human

AI voice agents are changing the way Australian businesses answer calls. But the best AI isn't the one that tries to handle every conversation. It's the one that knows when a human needs to take over.

Adam YoungRead more

24 September 2026

One Unpatched Laptop Brought Down This Melbourne Business.

A single unpatched laptop was all it took to expose a Melbourne professional services firm to a ransomware attack that cost them over $180,000 and three weeks of downtime. For Australian SMEs, unmanaged endpoints aren't just an IT problem; they're a business survival issue. Here's what you need to know.

Adam YoungRead more

10 September 2026

What Happens to Your Business When an Unmanaged Browser Becomes a Backdoor: A Wake-Up Call for Australian SMEs

Australian SMEs are increasingly falling victim to browser-based attacks that bypass traditional endpoint defences, and most don't realise it until a breach notification lands on their desk. Unmanaged browser extensions, outdated browser versions, and poor session management are quietly handing attackers the keys to your business. Here's what the risk actually looks like, what it costs, and what you can do about it.

Adam YoungRead more