SYDNEY, AUSTRALIA, 18 September 2026 — Australian IT and AI consultancy Orkestro has been appointed as the official Australian launch partner for Wildix, the European unified communications and WebRTC pioneer.
The partnership brings Wildix’s browser-first, AI-assisted communications platform to Australian small and mid-sized enterprises (SMEs), backed by Orkestro’s hands-on engineering, systems integration, and day-one customisation.
As Australian businesses retire legacy PBXs and clunky hardware handsets, many have found mainstream cloud phone systems rigid, disconnected from core operational data, and difficult to adapt to specific workflows. Through this launch partnership, Orkestro pairs Wildix’s enterprise-grade voice infrastructure with bespoke engineering—ensuring every deployment is tailored to the client’s business logic from day one.
Out-of-the-Box Configuration, Tailored to Real Operations
Rather than handing clients a self-serve portal and generic defaults, Orkestro delivers Wildix fully configured for immediate operational use:
- Complete Cloud PBX Architecture: Multi-tier interactive voice response (IVR), intelligent hunt groups, time-of-day and holiday routing rules, compliant call recording with custom retention schedules, and supervisor dashboards.
- True WebRTC Freedom: Zero desktop client installations or proprietary desk phones required. Staff make and receive high-definition calls, join video conferences, and message securely from any web browser, mobile device, or existing workstation.
- Agentic Voice & Wilma AI: Built-in AI voice receptionists and automated call assistants that greet callers, qualify enquiries, capture caller intent, and route calls with full conversational context before a staff member picks up.
- Customer-Facing Digital Channels: Web click-to-call widgets, direct chat links, and guest-friendly video meetings that allow clients to reach team members with a single click.
If It Has an API, It Connects to Your Phone System
A central pillar of the partnership is Orkestro’s focus on deep data integration. Beyond standard telephony, Orkestro connects voice directly to a company’s single source of truth.
Wildix features native, out-of-the-box integrations with over 250 commercial platforms, including Salesforce, HubSpot, Zoho, Microsoft 365, Zendesk, and Google Workspace.
For organisations running proprietary databases, custom ERPs, billing portals, or industry-specific software, Orkestro builds custom middleware: if a platform is API-enabled, Orkestro can integrate it directly into the call flow. When a phone rings, staff see instant caller history, open support tickets, account status, and transaction history—eliminating hold times and repetitive customer questions.
“Most business phone systems treat voice like a silo, completely cut off from the applications where real work happens,” said the Orkestro leadership team. “As Wildix’s Australian launch partner, our mission is to make telephony an active extension of your operational software. When voice, customer records, and AI work together seamlessly, conversations resolve faster and clients receive a demonstrably better experience.”
Availability
Wildix cloud telephony services and AI voice solutions are available immediately through Orkestro for organisations across Australia.
For full technical specifications, architecture consultations, or to book a live 15-minute demonstration, visit orkestro.com.au/telephony.
About Orkestro
Orkestro is a Sydney-based technology consultancy helping small and mid-sized Australian businesses orchestrate practical AI, cloud telephony, and managed IT services. By uniting voice, infrastructure, and automation under one accountable local team, Orkestro modernises core operations without enterprise bloat. Learn more at orkestro.com.au.
Media & Enquiry Contact
- Enquiries: talk@orkestro.com.au
- Website: orkestro.com.au
- Location: Sydney, NSW, Australia